Privacy Policy

We collect the following types of information:

• Account Information: Name, email address, and password during registration
• KYC Data: Government-issued ID details, date of birth, residential address, and identity documents for verification
• Financial Data: Cryptocurrency wallet addresses, transaction history, deposit and withdrawal records
• Technical Data: IP address, browser type, device information, and usage logs

Your information is used to provide and maintain our services, process transactions, verify your identity (KYC/AML compliance), communicate important updates, improve platform security and prevent fraud, comply with legal and regulatory obligations, and enhance your user experience.

We implement industry-standard security measures to protect your personal information including:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication options
• Regular security audits and penetration testing
• Restricted access controls for sensitive data

We do not sell, trade, or rent your personal information. We may share data with regulatory authorities when legally required, third-party service providers who assist in operating our platform (under strict data processing agreements), and law enforcement agencies when compelled by valid legal process.

We retain your personal information for as long as your account is active and as required by applicable laws and regulations. KYC/AML records are retained for a minimum of 5 years after account closure, as required by regulatory standards.

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to regulatory retention requirements)
• Object to or restrict certain data processing
• Data portability
• Withdraw consent at any time

We use essential cookies for platform functionality, authentication session management, and user preferences (such as theme and language settings). We do not use third-party advertising cookies. Analytics are processed in aggregate and do not identify individual users.

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

We may update this Privacy Policy periodically. We will notify you of significant changes through the Platform or via email. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

For privacy-related inquiries, data access requests, or complaints, please contact us at cryptovaultglobalsupport@gmail.com.